Refund Policy

• You can ask for a full refund within 7 days of a Premium payment (your first payment, or a monthly or yearly renewal) if you haven't used Premium since that payment.
• Using Premium means using anything the Free plan doesn't include: for example AI field names, or going beyond the Free limits (such as saving more than one form or opening more share links).
• This covers the usual case of a renewal you forgot to cancel: if you haven't used Premium since it renewed, ask within 7 days and you get that payment back.
• Otherwise payments aren't refundable, and we don't refund part-used periods, except where the law requires it or we end your subscription when you haven't broken our terms.
• A refund ends Premium for the period it covers: your subscription is cancelled and your account returns to Free. Nothing is deleted.

Either of these works:

• Email support@docufillr.com from the address you use for DocuFillr, within 7 days of the payment.
• Or contact Paddle, our reseller, at paddle.net (also linked from your receipt email).

Refunds are processed by Paddle to the payment method you used, usually within a few days. Your bank may take 5 to 10 business days to show it.

You can cancel any time from Plan & billing → Manage billing. Cancelling stops future renewals; you keep Premium until the end of the period you have paid for. If you haven't used Premium since your last payment and it was within 7 days, you can also ask for that payment back as above.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, under Paddle's Buyer Terms.

This policy doesn't affect your rights as a consumer under the law of the country where you live. See also our Terms of Service.

Questions about a payment or refund: support@docufillr.com.